Return Policy

RETURN PROCESS:


Return' means an action of giving back the product ordered at Aditya Dawa Ghar portal by the consumer. The following situations may arise which may cause the action of return of product:
i.    Product(s) delivered do not match your order ; can be accepted within 10 days of the delivery.
ii.    Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
iii.    Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal)
iv.    If there is any problem or difficulty with any medicine, stop the use of medicine and consult the doctor.


REFUND PROCESS:


In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:

i.    Order placed through online wallet will be credited to the wallet; and
ii.    Order placed through cash on delivery will be refunded through fund transfer to customer bank account.


CANCELLATION POLICY


Customer cancellation:


i.    The customer can cancel the order for the product till Aditya Dawa Ghar ship it. Orders once shipped cannot be cancelled.

ii.    The customer can cancel the order for medical test till the collection of sample.


Aditya Dawa Ghar cancellation:


i.    There may be certain orders that Aditya Dawa Ghar partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners.

ii.    Aditya Dawa Ghar also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Aditya Dawa Ghar as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:

⦁    Products ordered are not for self-consumption but for commercial resale;
⦁     Multiple orders placed for same product at the same address;
⦁     Bulk quantity of the same product ordered;
⦁    Invalid address given in order details;
⦁    Any malpractice used to place the order.

No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.